Terms and Conditions

Last updated: 20-09-2026

These terms and conditions apply to every order placed through Squishbao. By placing an order, you agree to these terms.

1. Who we are

Still to fill in: official company name and legal form, company/VAT number, registered office/address, and the customer service email address and phone number.

2. Applicability

These terms apply to every agreement between Squishbao and you as a customer, to the exclusion of any of the customer's own terms. By ordering, you explicitly accept these terms.

3. Offer and formation of the agreement

All offers on this website are non-binding and apply while stocks last. Obvious mistakes or errors in an offer (e.g. a clearly incorrect price) are not binding on us. The agreement is formed at the moment you receive an order confirmation by email.

4. Prices and payment

All prices are listed in euros, including VAT and excluding any shipping costs (see Shipping & delivery). Payment can be made via Bancontact, iDEAL, Visa, Mastercard or PayPal. Your order is only processed once payment has been received.

5. Delivery

Delivery times and costs are described on the Shipping & delivery page. Stated delivery times are indicative.

6. Right of withdrawal

As a consumer, you have the legal right to withdraw from your order within 14 calendar days of receipt, without giving a reason. Squishbao even gives you 30 days by default, provided the item is unopened. Details and the steps to follow can be found on the Returns page.

Still to fill in: from 19 June 2026, an EU directive (2023/2673) requires webshops to offer an electronic "withdrawal button" that lets customers exercise their right of withdrawal directly from their account/order. Once a real order/account system is in place, this needs to be provided here and in the order process.

7. Conformity and warranty

Our products meet the statutory warranty that applies to consumers within the EU: if a product is not conforming, you're entitled to repair, replacement, a price reduction, or termination of the agreement, in accordance with the applicable rules.

8. Liability

Squishbao is not liable for damage resulting from incorrect use of the product, unless there is intent or gross negligence on our part. Nothing in these terms limits liability that cannot legally be excluded.

9. Intellectual property

All text, images, illustrations and the design of this website are the property of Squishbao and may not be reused without permission.

10. Complaints and disputes

Do you have a complaint? Please contact us first, so we can look for a solution together. If we can't resolve it between us, you can turn to the European ODR platform for online dispute resolution.

Still to fill in: any competent dispute resolution body and the applicable law/court (e.g. Belgian law, courts of [place]).

11. Applicable law

Still to fill in: this agreement is governed by [Belgian] law, excluding any provisions that would override mandatory consumer law in your own country of residence.